Hello, there!

I’m Maxx. I look forward to hearing from you.

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FAQ

Frequently Asked

How to download my purchase?

All downloads are available once your payment is confirmed.

Please note that you can’t download a digital purchase through the Etsy app at this time. To download a digital file please sign in to Etsy on your mobile browser or non-mobile computer.

I’m having trouble downloading my files.

If nothing happens when you click the download links, it’s possible that there’s an issue with your web browser. Please disable any non-standard add-ons or toolbars that you’ve installed and try again.

If your computer states that the file has been corrupted, delete the file and try downloading it again. If you still can’t open the file, please contact the seller through Etsy Messages for further assistance.

If your computer is unable to open the file, it’s possible that you’re missing the program required to open the file type. Please contact the seller through Etsy Messages to see what program(s) you may need.

Can I access my digital purchases from within my account?

Yes! To access your digital file(s), go to Your Account > Purchases and reviews and look for the order.

To the right of the order, click Download Files. This goes to the Downloads page for all the files attached to your order.

There are generally no limits for when or how many times you can download a file. In most cases, you can access a file any time on your Purchases page, provided the transaction hasn’t been canceled or removed.

If your payment is still processing, the Download Files button will be gray.

I can’t seem to find my download notification email

First, check your spam or junk inbox. If you use Gmail, also check your Social and Promotions tabs. If it’s not there, add transaction@etsy.com to your address book or safe list.

For now, you can still get to your file using the directions below

I purchased a digital item, but I don't have an Etsy account

If you checked out as a guest, you’ll find a link to download your purchase in the receipt email that was sent to you after purchase.

Custom and personalized orders

Custom orders are welcome! Direct me message for a custom orders please.

Returns & exchanges

Due to the immediate, digital nature of the products sold at Blogtodo.com, I do not offer refunds or exchanges as digital items cannot be returned.

But please contact me if you have any problems with your order.